CRM Operations Coordinator

Sofia, Bulgaria

Full time

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Job description

The CRM, Retention & Product Marketing team members located at the Tel Aviv, Las Vegas, New Jersey, London and Sofia offices and covers all those aspects for our company and its corporate clients
We are looking for an experienced CRM Operations Coordinator to join our growing Social Casino Retention team. In this role you will play a pivotal part in executing the social gaming retention strategy.
The successful candidate will be an enthusiastic, motivated and confident developer who will work directly with key stakeholders and closely with cross functional development teams to deliver world-class apps, meeting the highest standards of technical certification that the industry requires.


• Responsible for the successful implementation, management and day‐to‐day operation of the CRM activities and automation systems
• Ensuring the CRM strategy is consistent, flawless with the best customer experience
• Managing the operation of monetization activities within the game through the site’s back office system: setting up promotions, controlling game features, creating pricing configurations, segmentation, CRM control, prizes awarding, etc.
• Managing the operation of monetization activities outside the game: setting up ongoing and daily emails, in app messaging, push notifications, etc.
• Constantly analysing and optimizing CRM journeys to ensure continuous improvement and identifying future opportunities for growth
• Work closely with internal and external stakeholders to ensure engagement of customers with refreshing, perfectly executed campaigns and in relevant communication cycles

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Key requirements

The ideal candidate must be enthusiastic about their job. They must also have the following qualities:
• 1+ year experience in a CRM / online marketing position, focused on customer retention
•  Experience in  the gaming/gambling industry
•  Highly attentive to details, thorough, responsible and punctual
• Strong computer skills, ability to learn and operate multiple applications
• Ability to work under pressure
• Experience with CRM tools – an advantage
• Great time management skills
• Strong problem solving/troubleshooting skills
•  Proactive and creative with the drive to improve and continuously learn
• English proficiency both spoken and written.
• A Bachelor’s degree from an accredited university – an advantage

This role may require a small amount of travel to our offices in London

• An opportunity to work in a multinational established company with a start-up feel
• Competitive salary
• 25 days annual leave
• Additional health Insurance
• Sport cards (100 % company contribution)
• Gift Vouchers
• Refer A Friend bonus
• Home office – up to 1 day per week
• Flexible working hours
• IT conferences, Training courses and Professional Qualification, E-learning portals and Certification Programs
•  Drinks and snacks in the office
• Charity campaigns, games, office events and team buildings
• Bonuses – performance based
• Regular performance assessment

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Other details:

Location: Sofia

Employment: Full time